We want to make sure you are absolutely satisfied with your purchase from Great Guitars and Drums. We make every effort to provide the best merchandise available to suit the needs of the discriminating player. We realize, however, that some items, for whatever reason, may not suit the purposes for which they were purchased. We are happy to provide refunds, credit or exchanges on our merchandise, subject to the following policy:
I played my first G&L about 2 years ago and I have since then become an online dealer.I offer the skeptics the ability to order the guitar play it for 5 days if they are not happy return it for the full value no questions asked buyer pays return shipping. If they purchase a G&L Tribute and they want to upgrade to an American I will buy back the Tribute for 85% of the original cost that is what I think of the product .I just came From Namm 2013 show G&L were “ Best in Show”.
Returns - General
We offer a 48 hour approval period from the time you receive the item. Items may be returned for refund (less a 15% restocking fee and a standard shipping fee of $25). Items must be in original new condition with all materials, paperwork, and accessories intact. Items that are worn, or are not in new / resalable condition, or if the manufacturer's packaging/box is destroyed, or not in reusable condition, may be deducted up to a maximum of 30% at our discretion. Items that are abused, broken, or damaged may not be returned (this does not apply to shipping damage claims, defective, or malfunctioned / warranty items). In the event an item is returned for the same model for reasons of defect or damage, and the like item is unable to ship due to back order after 30 days, the 15% restocking fee shall be waived.
Return Policy - Shipping
Shipping fees and return shipping costs are not refundable or reimbursed for any reason. On occasion we might offer free shipping on an order. If a free shipping order is returned, normal shipping rates will be deducted from refund. If you receive an item that you feel is defective, you may return it for inspection. If upon inspection it is deemed defective, a replacement will be shipped free of charge to you via UPS ground (48 lower US states only). That is an assumed risk of mail order. Please see "Shipping" for information on damaged in transit, or incorrect items received. All our instruments are insured by the shipper for the full amount of purchase.
Return Policy - Product Specifications
Product specifications & features are subject to change without notice. Photographs are typically of the actual guitar. For the most current specifications, please check with the manufacturer's web site or call ahead first. Often if a photograph is not available of a certain color, then a file photo of the same model will be used of a different color. The description and stock code will determine the color, not the photo. Please note that colors can be affected and even altered by your monitor and its settings. There will likely be some variance in color due to the many variables of viewing photos online. We are not responsible for manufacturer changes in products specifications.
To Return an Item
Call toll free 1 800 710 2823 and please have your invoice number ready when you call. Our manager will process the request for return authorization. Upon receiving your authorization, package your item securely, and ship it back to us via the carrier of your choice. Remember you are the shipper and it is your responsibility to properly package and insure the item. If an item is damaged in transit back to us, we cannot accept it for return. It will be up to you to file a damage claim with the shipper you contracted. If an item arrives without authorization, delivery will not be accepted. Allow 2 weeks (from delivery at our location) for returns to be inspected, restocked, and processed for refund. Refunds can take up to 7 days for it to show up on your credit card once processed.Please send all G&L and Washburn and Hamer guitars to:
Teton Music Work Quiznos Building
1325 South Highway 89
Jackson Hole WY 83001
I want every musician's experience to be a wonderful and memorable one and I will do everything to see that it is. If there is a problem I will handle it on a one-on-one basis. Just call me directly at: 1-888-710-2823.
Frank Scalabrino, Owner Teton Music Works